1. We Welcome Complaints
We aim to handle enquiries, appointments, professional services, privacy requests, and website concerns fairly and promptly. A complaint will not affect your ability to raise a genuine legal or statutory concern.
2. How to Submit a Grievance
Email the details to newurbanbuildersbgh@gmail.com or write to New Urban Builders Pvt. Ltd., Ward No. 6, Adgaon, Bargarh, Odisha. You may also call +91 7008491955 for assistance.
3. Information to Include
- Your name and preferred contact details.
- Appointment, enquiry, project, or payment reference if available.
- A clear description of the concern, relevant dates, and supporting documents.
- The resolution you are seeking, where appropriate.
4. Review Process
We may acknowledge the complaint, verify the relevant records, seek further information, and review it with the appropriate team. We will try to provide a response within a reasonable period having regard to the complexity of the matter. We may not disclose confidential information about another person.
5. Privacy Complaints
Privacy requests and complaints will be handled under the Privacy Policy and applicable Indian data-protection requirements. We may request identity verification before changing or disclosing personal information.
6. Escalation
The website does not currently publish a separately designated grievance officer or dedicated grievance email. Until one is formally notified, please use the actual business contact above and mark the subject as "Grievance".